​​Effective Date: 08/13/25

Vanguard Electric Services Ltd. (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This policy explains what we collect, how we use it, and your rights under British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following personal information when you contact us, request a quote, or use our services:

• Name, phone number, email address, and service address

• Details about your project, property, or service request

• Communications you send to us

2. How We Collect Information

We collect personal information directly from you when you:

• Fill out a contact form on our website or through a third-party lead service

• Call, text, or email us

• Meet with us in person or during a site visit

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide quotes

• Schedule and complete electrical work

• Send invoices, receipts, and project updates

• Follow up after service to ensure satisfaction

• Send occasional promotions or service updates (you can opt out any time)

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information only when necessary:

• With trusted subcontractors or suppliers who help complete your project

• With service providers who process data on our behalf (e.g., invoicing software)

• When required by law or to protect legal rights

All third parties are required to protect your information in compliance with PIPA.

5. Storing and Protecting Your Information

We store personal information securely using password-protected and/or encrypted systems. Access is limited to authorized personnel only.

We keep your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When it is no longer needed, we securely delete or destroy it.

6. Your Rights

Under PIPA, you have the right to:

• Request access to the personal information we hold about you

• Ask for corrections to your information

• Withdraw consent for us to use your information

• Request deletion of your information

To make a request, please contact us using the details below.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Vanguard Electric Services Ltd.
Email: info@vanguardelectricservices.ca

Subject: Privacy